A pair of T9S-V2 Bluetooth motorcycle helmet intercom within 1200M in open terrain

For most models that fall under consumer electronics category, we provide basic one year guarantee; For the power station series, we provide 2 years guarantee.

For shipping, we use postal and different courier services for domestic and international customers.

All the free shipping services would be operated via Yunexpress/CNE/4XP, they would deliver the light parcel from the China warehouse, which would take 6-10 days depending destination.

But for the power station(T500), we will also provide free shipping service via UPS, it could be delivered within 3-5 days.

Our back-office systems are fully integrated with Shipping Partners. This allows both you and us to track your parcel's every move from our door to yours!

For returns, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@primemotogear.com. Please note that returns will need to be sent to the following address: [F6, F1 BLDG, Jinyucheng Industry Park, Bantian, Shenzhen 518129 ]

Note: for some models, like T500 power station, we have warehouse in USA, then customers from USA could return to the warehouse: [4045 Cheyenne Ct Chino CA91710. Att: Lucia]

So long as you have any questions, please feel free to write to support@primemotorgear.com, our staff will reply within 12 hours.