Refund & Return Policy

Effective Date: 2018.04

At Prime Moto Gear, we are committed to your satisfaction. If you receive a damaged or defective product, we offer a 14-day refund or replacement policy. Please read the following terms carefully.

1. Return Eligibility

To be eligible for a return or refund:

Your item must be damaged or defective upon arrival

You must contact us within 14 days of receiving the product

The item must be unused, in original condition, and with all original packaging

2. How to Request a Refund or Replacement

Please email us at support@primemotogear.com with the following:

Your order number

A brief description of the issue

Clear photos or video of the damaged item

Our team will review your request within 2 business days and provide return instructions if approved.

3. Refund Options

If your return is approved, we will offer one of the following:

Full refund to your original payment method

Free replacement of the item (subject to availability)

Please note: Refunds typically take 5–10 business days to appear in your account, depending on your payment provider.

4. Return Shipping

If the item is confirmed damaged or defective, we will cover the return shipping costs or offer a no-return refund, depending on the case.

We may not accept returns for reasons other than product damage or defects.

5. Non-Refundable Situations

We reserve the right to deny refunds if:

Damage is due to misuse or mishandling after delivery

Requests are made more than 14 days after delivery

Items are returned used or incomplete

6. Contact Us

If you have any questions about your order or this policy, feel free to reach out:

Email: support@primemotogear.com
Address: F6, F1 BLDG, Jinyucheng Industry Park, Bantian, Shenzhen 518129