Effective Date: 2018.04

At Prime Moto Gear, powered by Shenzhen Prime Industry Co., Ltd., we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website.

1. Who We Are

Prime Moto Gear is an eCommerce store owned and operated by:

Company Name: Shenzhen Prime Industry Co., Ltd.
Address: F6, F1 BLDG, Jinyucheng Industry Park, Bantian, Shenzhen 518129
Customer Support Email: support@primemotogear.com

We operate our business online, with a physical factory and warehouse at the address above.

2. Information We Collect

We may collect personal information from you when you visit our website, place an order, or communicate with us. This information may include:

Full name

Email address

Shipping and billing address

Phone number

Personal ID (Some countries like Souht Africa, we have to provide buyer’s ID No. to clear custom, only when required by couriers or customs authorities for international shipments)

We do not collect or store login credentials or user accounts.

3. Payment Information

All payments are securely processed through trusted third-party providers, including Stripe and PayPal. We do not store any credit card or payment information on our servers.

4. Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to enhance your browsing experience and support marketing efforts.

We use tools such as:

Google Analytics: for understanding how users interact with our website.

Facebook Pixel: for remarketing and targeted advertising.

By using our website, you consent to the use of these technologies.

5. Your Data Rights (GDPR & CCPA)

If you are a resident of the European Union or California, you have the right to:

Access the personal information we hold about you

Request correction or deletion of your information

Withdraw your consent at any time

To exercise any of these rights, please contact us at: support@primemotogear.com

6. Data Security

We take the security of your information seriously. Our site uses:

SSL encryption

Firewalls

Anti-spam and anti-malware protection

We do not share your personal data with third parties for marketing or order fulfillment purposes.

7. Communication

We currently do not send marketing emails or newsletters. If we introduce email communications in the future, all users will be provided with a clear opt-out option.

8. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions or concerns about this policy or your personal information, feel free to contact us at:

Email: support@primemotogear.com
Address: F6, F1 BLDG, Jinyucheng Industry Park, Bantian, Shenzhen 518129